Contact us
Email: support@axelride.com
We aim to respond within 2 business days. Include your registered phone number and, if relevant, your trip ID.
Frequently asked questions
How do I book a ride?
Open the Axel Rides app, sign in with your phone number, set pickup and destination on the map, review the fare estimate, and confirm your request.
How do drivers get verified?
Register as a driver, complete your vehicle profile, and upload the required documents under Profile → Verification documents. Our team reviews submissions before you can go online.
How do I delete my account?
You can delete your account directly in the mobile app:
- Sign in to the Axel Rides app.
- Go to Profile → Help & Support.
- Tap Delete account and confirm.
You must finish or cancel any active trip before deletion. Your account will be deactivated and personal details anonymized. Trip records may be retained as required for legal and safety purposes.
If you cannot access the app, email support@axelride.com from your registered email or include your phone number so we can verify your identity.