This Privacy Policy describes how Axel Rides ("we", "us", or "our") collects, uses, and shares information when you use our mobile applications and related services in Namibia.
Information we collect
- Account information: phone number, name, email (optional), password (stored securely hashed), and profile details you provide during registration.
- Location data: pickup and drop-off addresses, GPS coordinates during active trips, and approximate location when drivers are online to match ride requests.
- Trip information: ride history, fares, status updates, and scheduled pickup times.
- Driver verification: identity and vehicle documents you upload for compliance review.
- Credit Balance and payments: credit balance, voucher redemptions, and transaction records (payment card processing may be added in future releases).
- Device data: push notification tokens and basic device/platform information needed to deliver alerts.
- Support communications: messages you send to our support team.
How we use information
- Provide, operate, and improve the ride-hailing service.
- Authenticate your account and send one-time SMS verification codes.
- Match riders with nearby drivers and show trip progress in real time.
- Process fares, credit balances, and partner fleet operations.
- Verify driver eligibility and maintain platform safety.
- Send trip-related push notifications and service announcements.
- Respond to support requests and enforce our Terms of Service.
Sharing
We may share information:
- Between riders and drivers to complete a trip (e.g. name, vehicle, location).
- With fleet partners for drivers linked to their fleet.
- With service providers that help us operate the platform (hosting, SMS, maps).
- When required by law or to protect the safety of users and the public.
We do not sell your personal information.
Retention
We retain account and trip records as needed to provide the service, meet legal obligations, and resolve disputes. When you delete your account, we deactivate it and anonymize personal identifiers where practicable.
Your choices
- Location access can be controlled in your device settings (some features require it).
- Push notifications can be disabled in the app or device settings.
- You may request account deletion in the app under Help & Support.
Security
We use industry-standard measures to protect data in transit and at rest. No method of transmission or storage is completely secure; please use a strong password and keep your device secure.
Children
Our service is not directed to children under 18. We do not knowingly collect information from children.
Contact
Questions about this policy: support@axelride.com or visit our Support page.